Terms & Conditions

1. Order Acceptance

All orders placed through our website, email, WhatsApp, or phone are subject to confirmation by Sahar Foods. A quotation or order acknowledgment from Sahar Foods constitutes acceptance of the order. Verbal agreements are preliminary and require written/email confirmation to be binding.

2. Pricing

• •Prices displayed on the website are indicative and may vary based on order quantity, specifications, and market conditions.
• •Final pricing will be confirmed at the time of order acceptance.
• •Prices are exclusive of Goods and Services Tax (GST) unless explicitly stated otherwise.
• •Logistics and freight charges are additional and will be specified separately.
• •Sahar Foods reserves the right to revise prices due to raw material cost fluctuations with prior notice.

3. Payment Terms

• •Payment terms shall be mutually agreed upon at the time of order confirmation.
• •Standard payment terms: 50% advance with order confirmation, balance before dispatch.
• •For export orders, payment may be required via Letter of Credit (LC) at sight or Telegraphic Transfer (TT).
• •Late payments may attract interest at the rate of 18% per annum or as per applicable law.

4. Shipping & Delivery

• •Delivery timelines are indicative and may vary based on order quantity and logistics.
• •Risk of loss or damage transfers as per agreed Incoterms (e.g., FOB, CIF, EXW).
• •For domestic orders: Delivery within India as per agreed schedule.
• •For export orders: Shipment as per agreed Incoterms and shipping terms.
• •Force majeure events may affect delivery schedules without liability.

5. Minimum Order Quantity

The minimum order quantity (MOQ) for all products is 1 Metric Ton (1000 kg). Orders below MOQ will not be entertained unless specifically agreed upon in writing.

6. Quality & Specifications

• •Products conform to FSSAI standards and specifications agreed at the time of order.
• •Sample specifications provided are indicative. Final product may have minor variations within acceptable limits.
• •Any quality dispute must be raised within 7 days of delivery with photographic evidence.

7. Damage Liability

• •Sahar Foods is not liable for damage during transit once risk has transferred as per agreed Incoterms.
• •For FOB shipments, risk transfers at the port of loading.
• •Customer must inspect goods upon receipt and report damages immediately.

8. Returns & Cancellation

• •Orders once confirmed cannot be cancelled without mutual consent.
• •Cancellation charges may apply based on the stage of processing.
• •Returns are accepted only for quality issues and must be reported within 7 days.

9. Governing Law & Dispute Resolution

• •These terms are governed by the laws of India.
• •Any disputes shall be subject to the exclusive jurisdiction of courts in Bhavnagar district, Gujarat, India.
• •Parties agree to attempt amicable resolution before legal action.